At The Paper Cups, we aim to provide clear and reliable shipping information so customers understand how and when their orders are delivered. This Shipping Policy explains our shipping process, timelines, and important conditions.
Shipping Coverage
We currently ship orders within the United States only.
All orders placed through our website are processed and dispatched from approved fulfillment partners or warehouses located in the United States.
Order Processing Time
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Orders are processed after payment confirmation.
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Standard processing time is 1–3 business days.
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Orders placed on weekends or public holidays are processed on the next business day.
Custom or bulk orders may require additional processing time. Customers will be informed if extended handling is required.
Shipping Methods
We use reliable shipping carriers to ensure safe delivery of paper cup products. The shipping method and carrier are selected based on order size, destination, and product type.
Tracking information is provided once the order has been shipped.
Estimated Delivery Time
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Standard shipping typically takes 3–7 business days after dispatch.
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Delivery times may vary depending on location, carrier conditions, and peak seasons.
Estimated delivery times are provided for reference only and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout and depend on:
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Order size and weight
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Shipping destination
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Selected shipping method
Any applicable shipping charges will be clearly displayed before order confirmation.
Order Tracking
Once your order has been shipped, tracking details will be sent via email. Customers can use the provided tracking number to monitor shipment status through the carrier’s website.
Damaged or Missing Shipments
If your order arrives damaged or if items are missing, please contact us within 48 hours of delivery.
Include your order number and clear photos of the package and product to help us review the issue promptly.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. The Paper Cups is not responsible for delays or delivery issues caused by incorrect or incomplete address information.
Contact Us
For shipping-related questions or assistance, please contact us using the details below:
The Paper Cups
303 W 137th Street, #5A
New York, NY 10030
United States
Phone: (503) 381-6437
Email: info@thepapercups.com