At The Paper Cups, we stand behind the quality of our paper cup products and packaging solutions. If you are not satisfied with your order, please review the policy below for information regarding returns, exchanges, and refunds.
Eligibility
This return policy applies to all orders placed and shipped within the United States.
Returns
We accept returns for both defective and non-defective products under the following conditions:
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The product must be unused, in new condition, and returned in its original packaging.
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A return request must be submitted within 10 days of receiving your order.
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Returns are accepted by mail only. We do not allow drop-offs or in-person returns.
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A return shipping label is included with the package.
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No restocking fees are charged.
To initiate a return, please email us at info@thepapercups.com with your order number, reason for return, and supporting images if applicable.
Exchanges
We accept exchanges for both defective and non-defective products, provided the items meet the return conditions listed above. Replacement items are shipped after the original product has been received and approved.
Refunds
Once we receive and inspect your return:
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Refunds are issued within 10 business days.
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Refunds are processed to the original payment method.
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All refunds are issued in USD.
Non-Returnable Items
The following items are not eligible for return:
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Custom-printed paper cups
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Custom-sized paper cups
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Used items or items damaged by the customer
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Orders returned after the 10-day return period
(Custom items are only eligible for return if they arrive defective or damaged.)
Contact Us
If you have questions regarding this policy or need assistance with a return or refund, please contact us:
The Paper Cups
303 W 137th Street, #5A
New York, NY 10030
United States
Phone: (503) 381-6437
Email: info@thepapercups.com